智趣盒子问题反馈集中帖

hwuflt · 2022 年1 月 10 日 09:03

我就想问下，技术员为什么我用场景模式联动控制空调和取暖器，两个插座都在同一个位置为什么取暖器那个插座反应很迅速，那个空调伴侣插座就光滴滴叫几声时灵时不灵是什么回事，不过家里还没布置苹果中枢设备，你们盒子是和路由器放在一起的

robot · 2022 年1 月 10 日 10:14

不知道你是是通过什么步骤接入的，具体是什么设备型号。现有信息无法判断问题在哪里？
要解决，就得把你接入的过程都提供全屏截图。

hwuflt · 2022 年1 月 10 日 13:35

那算了，还要把步骤贴出来，那太麻烦了，我觉得太难的搞了不过也可能是我自己没有设置好吧，等我再摸索一段时间了再说

hwuflt · 2022 年1 月 11 日 06:17

我现在只有几个智能家庭设备运行是否有必要设置备份，还有就是我也没找到，你们教程里说的那个备份入口是怎么回事，还有就是如果我不乱点更新，是不是就不用备份了

robot · 2022 年1 月 11 日 09:43

备份是常规操作。建议备份。否则翻车。
如果没有设置步骤，我们猜不到你什么地方出了问题，判断不了的。
这个有点像跟医生说，我头痛。
头痛的原因有很多，感冒，吃错东西，外伤，精神压力。。。
如果不提供足够的信息，或者去拍个片子，医生也开不了药。

robot · 2022 年1 月 11 日 13:55

johnson-0304 · 2022 年1 月 13 日 05:13

硬件：智趣盒子高级版
HA版本：core-2021.12.8
有supervisor
使用智趣的usb zigbee

问题描述：
homeassistant盒子最近会一直无预警死机，完全无法使用，需要重启才能用。具体情况是，在某个瞬间就突然死机了，完全不能用，也无法连接HA查看系统日志，也无法提供截图，SMB也连接不上。目前死机了好几次，有时重启后几个小时又死机了，有时候重启了几天才司机。使用时并没有发现引发死机的原因，都是突然死机，也没有固定的规律。在这里提供home-assistant.log.1的日志内容。按网上说，这个文件是上一次开机的日志文件。

日志内容：
2022-01-13 09:51:43 ERROR (Thread-61) [tuya_iot] Unexpected disconnection.16
2022-01-13 12:33:53 ERROR (Thread-4) [root] Uncaught thread exception
Traceback (most recent call last):
File “/usr/local/lib/python3.9/threading.py”, line 973, in _bootstrap_inner
self.run()
File “/usr/local/lib/python3.9/site-packages/tuya_iot/openmq.py”, line 158, in run
self.__run_mqtt()
File “/usr/local/lib/python3.9/site-packages/tuya_iot/openmq.py”, line 172, in __run_mqtt
mqttc = self._start(mq_config)
File “/usr/local/lib/python3.9/site-packages/tuya_iot/openmq.py”, line 192, in _start
mqttc.connect(url.hostname, url.port)
File “/usr/local/lib/python3.9/site-packages/paho/mqtt/client.py”, line 914, in connect
return self.reconnect()
File “/usr/local/lib/python3.9/site-packages/paho/mqtt/client.py”, line 1044, in reconnect
sock = self._create_socket_connection()
File “/usr/local/lib/python3.9/site-packages/paho/mqtt/client.py”, line 3685, in _create_socket_connection
return socket.create_connection(addr, timeout=self._connect_timeout, source_address=source)
File “/usr/local/lib/python3.9/socket.py”, line 844, in create_connection
raise err
File “/usr/local/lib/python3.9/socket.py”, line 832, in create_connection
sock.connect(sa)
socket.timeout: timed out
2022-01-13 12:39:03 ERROR (Thread-62) [root] Uncaught thread exception
Traceback (most recent call last):
File “/usr/local/lib/python3.9/threading.py”, line 973, in _bootstrap_inner
self.run()
File “/usr/local/lib/python3.9/threading.py”, line 910, in run
self._target(*self._args, **self._kwargs)
File “/usr/local/lib/python3.9/site-packages/paho/mqtt/client.py”, line 3591, in _thread_main
self.loop_forever(retry_first_connection=True)
File “/usr/local/lib/python3.9/site-packages/paho/mqtt/client.py”, line 1756, in loop_forever
rc = self._loop(timeout)
File “/usr/local/lib/python3.9/site-packages/paho/mqtt/client.py”, line 1164, in _loop
rc = self.loop_read()
File “/usr/local/lib/python3.9/site-packages/paho/mqtt/client.py”, line 1556, in loop_read
rc = self._packet_read()
File “/usr/local/lib/python3.9/site-packages/paho/mqtt/client.py”, line 2439, in _packet_read
rc = self._packet_handle()
File “/usr/local/lib/python3.9/site-packages/paho/mqtt/client.py”, line 3033, in _packet_handle
return self._handle_publish()
File “/usr/local/lib/python3.9/site-packages/paho/mqtt/client.py”, line 3327, in _handle_publish
self._handle_on_message(message)
File “/usr/local/lib/python3.9/site-packages/paho/mqtt/client.py”, line 3570, in _handle_on_message
on_message(self, self._userdata, message)
File “/usr/local/lib/python3.9/site-packages/tuya_iot/openmq.py”, line 137, in _on_message
decrypted_data = self._decode_mq_message(
File “/usr/local/lib/python3.9/site-packages/tuya_iot/openmq.py”, line 90, in _decode_mq_message
return json.loads(msg)
File “/usr/local/lib/python3.9/json/init.py”, line 341, in loads
s = s.decode(detect_encoding(s), ‘surrogatepass’)
UnicodeDecodeError: ‘utf-8’ codec can’t decode byte 0x97 in position 5: invalid start byte
2022-01-13 12:49:13 ERROR (MainThread) [frontend.js.latest.202112290] http://192.168.68.102:8123/lovelace/0?external_auth=1:0:0 Uncaught
2022-01-13 12:54:58 WARNING (Thread-3) [homeassistant.components.mqtt] Disconnected from MQTT server core-mosquitto:1883 (7)
2022-01-13 12:55:01 WARNING (Thread-63) [homeassistant.util.executor] Thread[SyncWorker_0] is still running at shutdown: File “/usr/local/lib/python3.9/threading.py”, line 930, in _bootstrap
self._bootstrap_inner()
File “/usr/local/lib/python3.9/threading.py”, line 973, in _bootstrap_inner
self.run()
File “/usr/local/lib/python3.9/threading.py”, line 910, in run
self._target(*self._args, **self._kwargs)
File “/usr/local/lib/python3.9/concurrent/futures/thread.py”, line 77, in _worker
work_item.run()
File “/usr/local/lib/python3.9/concurrent/futures/thread.py”, line 52, in run
result = self.fn(*self.args, **self.kwargs)
File “/usr/src/homeassistant/homeassistant/components/tuya/switch.py”, line 529, in turn_on
self._send_command([{“code”: self.entity_description.key, “value”: True}])
File “/usr/src/homeassistant/homeassistant/components/tuya/base.py”, line 155, in _send_command
self.device_manager.send_commands(self.device.id, commands)
File “/usr/local/lib/python3.9/site-packages/tuya_iot/device.py”, line 488, in send_commands
return self.device_manage.send_commands(device_id, commands)
File “/usr/local/lib/python3.9/site-packages/tuya_iot/device.py”, line 649, in send_commands
return self.api.post(
File “/usr/local/lib/python3.9/site-packages/tuya_iot/openapi.py”, line 316, in post
return self.__request(“POST”, path, None, body)
File “/usr/local/lib/python3.9/site-packages/tuya_iot/openapi.py”, line 266, in __request
response = self.session.request(
File “/usr/local/lib/python3.9/site-packages/requests/sessions.py”, line 542, in request
resp = self.send(prep, **send_kwargs)
File “/usr/local/lib/python3.9/site-packages/requests/sessions.py”, line 655, in send
r = adapter.send(request, **kwargs)
File “/usr/local/lib/python3.9/site-packages/requests/adapters.py”, line 439, in send
resp = conn.urlopen(
File “/usr/local/lib/python3.9/site-packages/urllib3/connectionpool.py”, line 699, in urlopen
httplib_response = self._make_request(
File “/usr/local/lib/python3.9/site-packages/urllib3/connectionpool.py”, line 382, in _make_request
self._validate_conn(conn)
File “/usr/local/lib/python3.9/site-packages/urllib3/connectionpool.py”, line 1010, in _validate_conn
conn.connect()
File “/usr/local/lib/python3.9/site-packages/urllib3/connection.py”, line 358, in connect
conn = self._new_conn()
File “/usr/local/lib/python3.9/site-packages/urllib3/connection.py”, line 174, in _new_conn
conn = connection.create_connection(
File “/usr/local/lib/python3.9/site-packages/urllib3/util/connection.py”, line 86, in create_connection
sock.connect(sa)
2022-01-13 12:55:02 WARNING (Thread-63) [homeassistant.util.executor] Thread[SyncWorker_0] is still running at shutdown: File “/usr/local/lib/python3.9/threading.py”, line 930, in _bootstrap
self._bootstrap_inner()
File “/usr/local/lib/python3.9/threading.py”, line 973, in _bootstrap_inner
self.run()
File “/usr/local/lib/python3.9/threading.py”, line 910, in run
self._target(*self._args, **self._kwargs)
File “/usr/local/lib/python3.9/concurrent/futures/thread.py”, line 77, in _worker
work_item.run()
File “/usr/local/lib/python3.9/concurrent/futures/thread.py”, line 52, in run
result = self.fn(*self.args, **self.kwargs)
File “/usr/src/homeassistant/homeassistant/components/tuya/switch.py”, line 529, in turn_on
self._send_command([{“code”: self.entity_description.key, “value”: True}])
File “/usr/src/homeassistant/homeassistant/components/tuya/base.py”, line 155, in _send_command
self.device_manager.send_commands(self.device.id, commands)
File “/usr/local/lib/python3.9/site-packages/tuya_iot/device.py”, line 488, in send_commands
return self.device_manage.send_commands(device_id, commands)
File “/usr/local/lib/python3.9/site-packages/tuya_iot/device.py”, line 649, in send_commands
return self.api.post(
File “/usr/local/lib/python3.9/site-packages/tuya_iot/openapi.py”, line 316, in post
return self.__request(“POST”, path, None, body)
File “/usr/local/lib/python3.9/site-packages/tuya_iot/openapi.py”, line 266, in __request
response = self.session.request(
File “/usr/local/lib/python3.9/site-packages/requests/sessions.py”, line 542, in request
resp = self.send(prep, **send_kwargs)
File “/usr/local/lib/python3.9/site-packages/requests/sessions.py”, line 655, in send
r = adapter.send(request, **kwargs)
File “/usr/local/lib/python3.9/site-packages/requests/adapters.py”, line 439, in send
resp = conn.urlopen(
File “/usr/local/lib/python3.9/site-packages/urllib3/connectionpool.py”, line 699, in urlopen
httplib_response = self._make_request(
File “/usr/local/lib/python3.9/site-packages/urllib3/connectionpool.py”, line 382, in _make_request
self._validate_conn(conn)
File “/usr/local/lib/python3.9/site-packages/urllib3/connectionpool.py”, line 1010, in _validate_conn
conn.connect()
File “/usr/local/lib/python3.9/site-packages/urllib3/connection.py”, line 358, in connect
conn = self._new_conn()
File “/usr/local/lib/python3.9/site-packages/urllib3/connection.py”, line 174, in _new_conn
conn = connection.create_connection(
File “/usr/local/lib/python3.9/site-packages/urllib3/util/connection.py”, line 86, in create_connection
sock.connect(sa)

robot · 2022 年1 月 13 日 11:39

看日志，日志看来涂鸦一直在出错。你把涂鸦集成禁用看看

robot · 2022 年1 月 13 日 11:57

另外出现死机的时候，你通过hdmi线链接到显示器，看看出现什么提示没

briansuyu · 2022 年1 月 13 日 13:33

您好想咨询一下我这有3个ser2net的wifi zigbee网关想把它们都接入ha 还是使用zigbee2mqtt来弄吗?配置应该怎么改呢? 如果想多个zigbee网关同时接入的话是否应该使用其它方式呢?

robot · 2022 年1 月 13 日 14:21

目前zigbee2mqtt只支持一个网关。要扩大覆盖面，的通过中继桥接。
另外你这个牌子没有了解哦。

robot · 2022 年1 月 13 日 14:23

先用排除法。之前有用户出现所谓死机，一般会是路由调ip，但是变不过来；或者网线太旧；或者有人设置自动化用了无限循环，还有就是有某些设备接入出错，反复请求系统，

zhukang6195 · 2022 年1 月 14 日 14:54

您好，yeelight的设备通过miot auto集成局域网接入的详细教程可以发一个吗？之前一直用账号接入，有点不稳定，通过局域网接入没找到教程，自己试了几次都没有成功

robot · 2022 年1 月 14 日 16:16

你搜一下集成，yeelight的插件

lai95588 · 2022 年1 月 15 日 01:08

你好，我和你遇到同样的的问题，你怎么解决的。是否重新给网关刷了固件

zhukang6195 · 2022 年1 月 15 日 03:36

homekit控制器添加绿米m1s网关显示这个

robot · 2022 年1 月 15 日 08:16

要把网关在homekit解绑在接入

robot · 2022 年1 月 15 日 08:54

要检查设备是否插好，还是配置是否改变了?usb和WiFi或者网口的版本是不一样的哦

zhukang6195 · 2022 年1 月 15 日 09:36

解绑了，也重置了一次还是这样

robot · 2022 年1 月 15 日 13:11

通过aqara先把它连上wifi。